Bills are due twenty (20) calendar days from the date the bill was mailed. Billings become delinquent at the end of the twenty day period and you are mailed a "Disconnect Notice" which states the amount that must be paid and the "Final Due Date" before service is disconnected. This "Disconnect Notice" will include a booklet containing "Customer Rights and Responsibilities," please read it carefully. In the case of residential accounts our service personnel will make an attempt to contact you. If unable to do so, they will leave a door hanger stating the date service will be disconnected. Once an account has been disconnected for nonpayment all charges for billing and fees for disconnect and reconnect must be paid in full before service is restored. If warranted you may also be required to post a security deposit before restoration of service. The fees charged for disconnect and reconnect of service due to nonpayment is $25.00 plus tax during regular business hours and $75.00 plus tax after hours for each meter that was disconnected. We are here to serve our Members, not disconnect their electric service.
If you have a disputed bill or need additional time in which to pay your bill be sure and contact our office personnel between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. Please do not call after office hours, on weekends or holidays. An attempt will be made to resolve the situation to everyone's satisfaction.