Billing Information

Billing Cycles

Billing Cycle 1

Mailed on the fifteenth (15) of every month.
Payment is due no later than the fifth (5) of every month.
Accounts that are east of the Pecos River in Artesia, both north and south sides of Highway 82 (from Riverside to the Lea County line) are in billing cycle 1.

Billing Cycle 2

Mailed on the last working day of every month.
Payment is due no later than the twentieth (20) of every month.
Accounts not included in billing cycle one are in billing cycle 2

Letter of Credit

Our members often request a Letter of Credit and we are happy to provide one. However, our members should remember your bill must be paid within twenty days from the date it was mailed or it cannot be classified as a current payment. Most utilities in evaluating whether a security deposit will be required consider the number of non-current payments during the most current twelve-month period, payments returned for insufficient funds and any discontinuance of service due to non-payment. An inadequate payment history in any of these categories will in most cases be reason enough to require a security deposit.

Payment Options

Your bill may be paid by check, cash, money order, or credit card (residential accounts only). You can pay your bill by using the self-addressed return envelope, by phone, by coming into our office, using the drive-thru window, using the night deposit box, or online. To save time, checks, and postage fees, sign up to have your bills paid through automatic electronic transfers from your checking account.

For all returned checks and wire transfers due to insufficient funds, a $35.00 charge, plus tax, will be applied to your account. In the case of excessive insufficient fund transactions, the Cooperative may require that you pay with cash, cashier's check, or money order.

Budget Billing Option

For members preferring not to be surprised by fluctuations in their monthly bills the Budget Billing Plan has been made available under the following criteria. If you are currently receiving service and have been for at least a year, and your payment history has been satisfactory. Your monthly payment will be based upon your average usage during the previous year; you will make eleven (11) payments for that amount; and the twelfth payment must be in an amount large enough to bring your account to a zero balance. Your monthly billing statement will help you keep track of the status of your payments versus billing.

Disconnection Policy

Residential Members

Bills are due twenty (20) calendar days from the billing date stated on your bill. Billings become delinquent at the end of the twenty-day period, and you are mailed a "Disconnect Notice" that states the amount due and the "Final Due Date" before service is disconnected. This "Disconnect Notice" will include a booklet containing "Customer Rights and Responsibilities." Please read it carefully. For residential accounts, our service personnel will attempt to contact you. If unable to do so, they will leave a door hanger stating the date service will be disconnected. Once an account has been disconnected for nonpayment, all charges and fees for billing, the disconnect fee, and the reconnect fee must be paid in full before service is restored. If warranted, you may also be required to post a security deposit before service is restored. We are here to serve our Members, not disconnect their electric service. Please give us a call if you need to make arrangements to pay your bill.

If you have a disputed bill or need additional time in which to pay your bill, be sure and contact our office personnel between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. Please do not call after office hours, on weekends, or on holidays. An attempt will be made to resolve the situation to everyone's satisfaction.

Commercial & Industrial Members

(All non-residential accounts)

Payment is due no later than twenty (20) days from the billing date stated on the bill, at which time the bill will be considered delinquent. Bills that are considered delinquent and not paid within two (2) days of the date a disconnect notice is hand delivered or within four (4) days of the date a disconnect notice is mailed, excluding Sundays and observed holidays, the account(s) will be subject to disconnection.

If service is disconnected, the member must pay the full bill, plus any applicable fees, and may be required to pay a deposit before service is reconnected. Again, this is for all non-residential accounts.

Reporting Outages:

Billing Cycles

Billing Cycle 1

Billing Cycle 2